Shipping Policy

Domestic Shipping
  • Order Processing Time: We aim to ship all orders within 24 hours of receipt, Monday through Friday, assuming the payment has been verified and the products are in stock. Please note, processing times can extend beyond 24 hours during holidays, high-volume periods, or due to unforeseen circumstances.
  • Shipping Methods: We offer various shipping options at checkout, including standard ground, expedited, and overnight services. The choice of carrier (like USPS, UPS, FedEx) will depend on the service selected and the destination.
  • Shipping Costs: Shipping costs are calculated based on the weight, dimensions, and destination of the package. These are added to your total at checkout.

 

International Shipping
  • Order Processing Time: As with domestic orders, we endeavor to ship international orders within 24 hours, Monday to Friday, provided payment is verified and products are available. However, this timeline can vary due to different operator trading times across countries.
  • Customs and Import Taxes:
    • Responsibility: Customers are responsible for all aspects of customs clearance. This includes, but is not limited to, paying any duties, taxes, or fees required by your country’s customs authorities.
    • Delays: We are not responsible for any delays caused by customs processing. Please be aware that international orders might be subject to customs inspection, which can extend delivery times.
    • Non-Delivery: If an order is returned to us due to customs issues or refusal, you will be responsible for any additional shipping charges incurred to resend the order, minus the original shipping cost if applicable.
  • Shipping Methods: We use reliable international carriers to ensure your package arrives safely. Shipping options and costs will vary depending on the destination, weight, and size of the package.
  • Tracking: Once your order has shipped, we will provide you with tracking information. Please note, tracking details for international shipments might be less detailed until the package enters your country’s postal network.

 

General Shipping Information
  • Address Accuracy: It’s crucial to provide an accurate and complete shipping address. We are not liable for delays or non-delivery due to incorrect address information provided by the customer.
  • Order Confirmation & Tracking: After your order ships, you’ll receive an email confirmation with tracking details. Please check your spam folder if you do not receive this email.
  • Lost or Damaged Items: If your package is lost or arrives damaged, please contact us immediately. We will work with the shipping carrier to resolve the issue. Claims for lost or damaged goods must be made within 7 days of the expected delivery date.
  • Returns: For information on how to return items, please refer to our [Return Policy].

 

Contact Us
If you have any questions about our shipping policy or your order, feel free to reach out to our customer service team at [email protected].

 

Note: By placing an order with TorqueChem.com, you acknowledge and accept all responsibilities associated with customs clearance for international orders.

 

About  Us

TorqueChem is dedicated to providing its customers with best in class research chemicals and access to a knowledgeable team of trained experts to assist them on their research journey. 

Torque Chem

30 North Gould Street,
Sheridan, WY 82801.
[email protected]

 

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